FAQ's
What types of products does Ofrigoods offer?
Ofrigoods specializes in high-quality camping and outdoor gear, including innovative bivvy systems and versatile roof tents. Our products are designed to enhance comfort and convenience for outdoor enthusiasts.
What features can I expect from your camping gear?
Our camping gear includes features such as rapid setup, integrated mattresses, and exceptional weather protection. These elements are engineered to ensure a seamless outdoor experience for adventurers of all levels.
What is the return policy for items purchased from Ofrigoods?
We offer a 30-day free return policy for eligible items. To initiate a return, customers must contact us with their order number and reason for return. Returned items should be unused and in their original packaging.
How long does it take to process an order?
All orders are processed within 1–2 business days after payment is received. Please note that orders are not processed on weekends or public holidays.
What shipping options are available?
Ofrigoods provides free shipping within the United Kingdom. Once processed, orders typically have an estimated delivery time of 4–9 business days. Customers will receive a shipping confirmation email with tracking information once their order has shipped.
What should I do if I receive a damaged or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange a free replacement or refund as necessary.
Are there any shipping restrictions I should be aware of?
Currently, we only ship to addresses within the United Kingdom and do not offer international shipping at this time.
How can I contact Ofrigoods for further inquiries?
For any questions or concerns, you can reach us via email at support@ofrigoods.shop or by phone at +44 7655 528812 during our business hours, Monday to Friday from 9:00 AM to 5:00 PM.